FAQ

Below are the frequently asked questions, if your questions is not answer below, feel free to email us at sales@nst.my

Is your item authentic?
Yes, all our items are authentic and brand new from Japan.  We do not sell pirated products.
Pirated products most of them are high in lead and some will melt which is not good for health.
We have been interviewed by The Star newspaper, you can check the article here http://thestar.com.my/metro/story.asp?file=/2008/12/14/sundaymetro/2761119&sec=SundayMetro

When will I get my products
If the item is in stock, usually we will send out your item on the next day we receive your payment.  For
check payment or different bank account transfer, we will wait until the payment is gone thru then only we will send out items.We will use either Pos Laju or other courier to ship your item.  You should be able to receive your item within 1-3 days for Malaysia.  Others country will depends on what method of shipping you choose.

When will the pre-order items arrive.
Pre-order items will take at least 3-5 weeks to arrive.  Some items will might take about 2 months.
Some will listed in the description.  Therefore if you can't wait for so long, please do not order the
pre-order items.

I saw there are 5 stocks for pre-order item, is that mean it is currently have stock.
For pre-order item it means it is currently out of stock and you can pre-order them, the stock written there does not mean anything.

Do you have a shop?
Currently we do not have shop, we only sell online.

How do I order online?
You just have to sign up as member (free), add items to cart and checkout.

What kind of payment method do you receive?
You can bank in/bank transfer/cash deposit or use paypal.  We are using Maybank.

While waiting for my pre-order products, I saw some new items on your website, can I add the products?
Yes, you are welcome to add in products, as long as we have not send out your products you can add in more products for only 1 shipping fee.

When I checkout and want to make payment, there is only 2 option, paypal or check/money order.  I want to pay using bank transfer.
If your payment method is not paypal, then you choose the check/money order option.